Community support project manager

What you'll be doing as our Community support project manager

We’re looking for a Community support project manager to lead and develop our community support team, and ensure the success of the FaceTill community support program. Your main tasks will include collaborating with cross-functional teams, developing and implementing community support strategies, addressing community issues and concerns, and using feedback to drive continuous improvement.

Your main tasks will be:

  • Lead and develop our community support team, fostering a culture of empathy, collaboration, and excellence.
  • Collaborate with cross-functional teams to develop and implement community support strategies that align with FaceTill's mission and values.
  • Identify and address community issues and concerns, ensuring that our users have a positive and satisfying experience on FaceTill.
  • Use feedback from the community and other stakeholders to continuously improve our community support program and other areas of the FaceTill platform.
  • Stay up to date on industry trends and best practices, and proactively implement new ideas and innovations that can help us better serve our members.
  • Work closely with other teams within FaceTill to ensure that our community support program is integrated seamlessly with other aspects of the platform and that our users receive a cohesive and satisfying experience.
  • Help promote and uphold FaceTill’s values of inclusivity, respect, and transparency in all of your interactions with the community and other stakeholders.

Your background

  • Experience managing a community support team and leading them to success.
  • Excellent interpersonal and communication skills.
  • Highly organized and detail-oriented.
  • Strong ability to prioritize tasks and manage multiple projects.
  • Passionate about customer service and providing exceptional support to our community members.
  • Adaptable and willing to take on new challenges.
  • Committed to continuous learning and self-improvement.

Work perks

  • Opportunity to join our share options programme
  • Learning budget (13.2 % from net yearly salary)
  • 25 working days of holiday
  • Remote workout classes
  • Mental and emotional health support from Mindletic

If you’re a natural leader with a passion for community building and customer support, we’d love to have you on our team.

The salary range for this position is £1,850–£2,500 (gross) per month.

Apply before 15th July 2023  and we’ll be in touch.

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