Hi, how can we help?

Your username appears at the top right side of your screen once you are logged into FacetTill. When logging in, you may use your e-mail address instead of your username.

If you have forgotten your password, you just need to reset it. This will allow you to create a new password and it is super easy!
To reset your password, click the Log in button at the top of your screen > select ‘Forgot Password?’ just below the green Log In button, and the instructions on the screen will guide you through the rest of the password reset process.

1. Kattins a Profil menure a bal oldali menu savon az adminodban
2. You can upload or change Avatar in the Personal Submenu
3. You can add or change your Address in the Address Submenu
Setup profile now

Please log in to your account, click on your username to access the dropdown menu, select Profile > Personal, type your new password into the password box, and hit save. Your password has now been changed.

Your account may be blocked for many reasons, the most common ones being:

• a violation of the FaceTill User Policy or our Terms and Conditions.
• suspicious account activity

Please click Contact us and we will reply to explain the reason why your account may have been blocked.

It is completely free to sell on FaceTill, there is no selling fees or final value fees. Sell and keep all your earnings!

You sell your item on FaceTill by creating a public listing which can be seen by anyone. Click here to sell your first item! It is completely free, there are no selling fees or final value fees.

1. List for free

Eladó termék beillesztése a Facebook Marketplace-ről asztali gepen:

1. Nyisd meg a Facebook Marketplace-t.
2. Kattints a bal oldali menusavban a Selling menure.
3. Valaszd a Your listing menut.
4. kattints a feltolteni kivant termekednel a Share gombra es valaszd a Copy link-et.
5. Lepj be a FaceTill profilodba
6. Valaszd a My item menut majd kattints az Add new gombra.
7. Illeszd be a linket a Facebook Marketplace link mezőbe és nyomd meg a Feltöltés gombot. A rendszer par masodpercen belül feltölti a terméked adatait és fotóit.
8. Add meg a szállítási módot és kattints a Feltölt gombra.
9. Click on the “Copy Link with Note” button and paste it to your item description on Facebook. A Facebook Marketplace látogatói a linkre kattintva a FaceTill oldaladra érkeznek és megtudják vásárolni a termékedet, függetlenül attól, hogy milyen távolságra élnek tőled.

Termék feltöltése manuálisan (amennyiben a terméked nincs fent a Facebook Marketplacen):

1. Add a title.
2. Choose the condition.
3. Pick the category your item belongs to.
4. Add a describe your item.
5. Upload 1-5 photos.
6. Insert the stock quantity.
7. Set a price.
8. Choose shipping method.
9. Set the shipping price.
10. Click on the Submit button.
11. Click on the “Copy Link with Note” button and paste it to your item description on Facebook if you sell this item on Facebook. A Facebook Marketplace látogatói a linkre kattintva a FaceTill oldaladra érkeznek és megtudják vásárolni a termékedet, függetlenül attól, hogy milyen távolságra élnek tőled.

Sell something now!

Useful tips

2. Sell it, ship it

Sold! Congratulations!

1. Pack your sold item.
2. Post it within 2 working days.
3. Add the parcel’s tracking number. Kattints az admin felületen az Orders menüre a baloldali sávon és az eladott terméked jobb oldali sávjában kattint az Autó ikonra majd a felugro ablakban írd be a csomag követési számot.

You will get your money after the Buyer confirmed the item is delivered. If the Buyer does not confirm it within 48 hours then FaceTill will send you your money automatically. The amount will be arrived within 2 working days to your bank account. What you earn is yours to keep. There are no fees for uploading your items and selling them on FaceTill.

Useful tips

When you register on FaceTill, you automatically create your online store.
Log into your account and click on your username or avatar at the top right side of the screen. Select ‘Store’ from the drop-down list. Here you can see your store details.
Now you can select a store logo or leave the default FaceTill logo. You may also change your store’s cover photo. Add your store name and shop description.
If you click on store policy (next to store details), you can add your Shipping policy, Refund policy, and Cancellation / Return / Exchange policy. If you do not upload your own policy, FaceTill’s rules and regulations apply.

Yes, you can. Log into your account and click on your username at the top right side of the screen. Select ‘Items’ from the drop-down list. Click the ‘Edit’ button on the left to edit you listing.
When you are done, click ‘Submit’ at the bottom and your listing is now published again.

Please see a list here.

When creating your listing, you can select ‘collection only’ at the delivery options, meaning that your buyer will have to collect the item from you. This will be displayed clearly on your posting so that your buyer is aware. You can also enable delivery as well as collection. The buyer will select their preferred option when purchasing your item.

Yes, they can, however, you will have to enable this when creating the listing or by editing your existing listing.
When creating a listing, just tick the ‘Accept offer’ box at the price options. Here, you can also set a minimum offer amount which people cannot go below. When you are done, hit ‘Submit’ to publish your listing.
If you would like to enable offers for an existing listing, go to the listing, select ‘Edit’, and tick the ‘Accept offer’ box. Here, you can also set a minimum offer amount which people cannot go below. When you are done, hit ‘Submit’ to publish your listing.

We always recommend you publishing your product as featured. Featured products appear at the top of search results which makes it easier for your potential buyer to spot. By listing your item as featured, it will get more views and you will sell faster!
In order to list your item as featured just simply select the ‘Sell faster with featuring’ option when creating your listing.
You can also have an existing listing featured. Go to ‘Items’, find your listing, click ‘Edit’ on the right and select the ‘Sell faster with featuring’ option.

Please remember to activate your balance following your first sale. You will only need to do this once to enable our payment provider to transfer you the funds. To do this, log into your FaceTill account, click on your username at the top right side of your screen and select ‘Profile’ in the drop-down list. Click ‘Balance’ in the top, horizontal menu. Fill in the required details and click ‘Activate balance’. Your FaceTill balance is now activated!
It may take 2-5 working days for the amount to show on your bank account once it’s withdrawn.

The funds will be transferred into your bank account automatically. To enable this, you need to add your bank account details to FaceTill. You can do this by logging into your FaceTill account. Click on your username at the top right side of your screen, go to ‘Profile’, click ‘Balance’ in the top, horizontal menu and fill in your bank details. Click ‘Save’ and you are done!
Please remember to activate your balance following your first sale. You will only need to do this once to enable our payment provider to transfer you the funds. To do this, log into your FaceTill account, click on your username at the top right side of your screen and select ‘Profile’ in the drop-down list. Click ‘Balance’ in the top, horizontal menu. Fill in the required details and click ‘Activate balance’. Your FaceTill balance is now activated!

Congratulation on selling your item! Job well done! Now that your buyer has paid you, the payment will appear as ‘pending’ in your FaceTill Wallet.
This is part of our secure payment process to ensure both you and your buyer are in safe hands. The payment will stop pending and the funds will be available to you 48 hours following delivery if no issues are reported by the buyer within this time period.

As part of our security pledge to our seller and buyer community, our payment provider’s system securely stores and temporarily delays the money from reaching the seller. We do this to enable us to ensure that both you and your buyer are fully satisfied with the transaction that is taking place between the two of you. Within the pending period the buyer is able to notify you and FaceTill if they are not 100% satisfied with their purchase or if there have been any issues. If something goes wrong, we may refund the buyer as per our Refund and Return Policy.

Packaging your item securely is always the seller’s responsibility. Here are some useful tips from our community that will help you.

We are glad to hear that you are conscious about the environment, and we can certainly provide you with lots of advice on this, just click here.

As you are the consignor (the party sending a shipment), you will need to contact the delivery company yourself. You may inform them that the shipment has been damaged and they may investigate the matter for you. They will advise the next steps for you to take. Please see a list of contact details for delivery companies here.
You need to follow the above process if your buyer informs you that the goods you sent have been delivered damaged. It is always best to keep your buyer posted and provide them with regular updates during the delivery company’s investigation process.
Please be advised that FaceTill is in no way responsible for any items damaged during delivery. It is always advisable to make arrangements with the delivery company to have your package ensured at least up to the value of your sold item(s) for your peace of mind.

More on this later.

If you, as the seller, needs to cancel an order, you need to choose the reason why the cancellation is necessary.
In this case, we strongly recommend you get in contact with the buyer and explain the reason of cancellation. This will help you minimise the risk of getting negative feedback.
Please note, cancelling orders following a purchase repeatedly may result in your account being suspended.

Please read our tips on selling more on marketplaces.

Buying on FaceTill is super easy and straightforward. It takes you seconds to create an account and boom, you have now over a million products at your fingertips. If you find something you like, you can buy it straight away or add it to your shopping list and purchase it later.

1. Buy it

1. Ask the Seller any questions or use the Description button.
2. Buy with the click of a BUY NOW button.
3. Pay it with bank card.
4. Bla Bla…

Your order is protected when you pay through FaceTill.

Useful tips

2. Get it

1. You’ll see your item’s estimated delivery date and you can check the tracking number.
2. When the item is delivered and everything is right with it comfirm it on the…

You are covered by the Buyer Protection. You’ll get a refund if your item isn’t sent, was damaged in transit, or is significantly not as described. Let us know within 2 days of delivery if something isn’t right.

Amennyiben az átvételtől számított 48 órán belül nem jelzel bármilyen problémát a termékkel kapcsolatban vagy nem nyomod meg az OK gombot a FaceTill rendszere elküldi az összeget az Eladónak.

Useful tips

You can narrow down your search results to precisely what you are looking for to save yourself time. Just use the “Specs” under the search bar to describe your desired item as specifically as you wish (e.g. colour, size etc.).

If no item is found, it means that there is currently no listings available that fit the specifications in your filter settings. Here is the solution! Save your search filters with FaceTill’s SmartSearch function and receive a notification into your pocket, via the FaceTill app or via email, as soon as what you are looking for is available to buy!

FaceTill’s filters allow you to add product specifications particular to the product category you are looking for. This will help you better describe the item. Let’s say for instance, you are looking for a pair of shoes, so you have selected ‘shoes’ as your product category under the search bar. When you click ‘Specs’ next to ‘Category’, you will be able to add specifications that are relevant to shoes e.g., sole material, upper material, gender, size, colour etc.
This will optimise your search results, help you better describe what you are looking for, and find you the most relevant items from thousands of postings.

SmartSearch enables you to save your SmartFilter settings and have FaceTill notify you once a listing, fitting your item description, becomes available. Let FaceTill find the item for you, so you spend less time searching yourself. Receive a notification into your pocket via the FaceTill app or via email as soon as the item is available to buy!

Yes, you are able to track delivery via FaceTill or via the link in your order confirmation email you received following your purchase.

Your seller has 48 hours to dispatch the item following your payment. Our delivery partners will deliver your item within their quoted delivery times.

You always have 48 hours following exact time and date of delivery* to notify the seller of any issues discovered by you. This will keep the funds you paid pending, so that the seller is encouraged to reply to you with a solution within 24 hours. Please contact the seller via FaceTill and explain what the issue is. The seller will have 24 hours to reply and offer you a solution. If you do not find the solution suitable, please click here and submit an ‘Issue Upon Delivery’ ticket. We will investigate and reply to you within 24 hours.
You can also view here our Refund and Return Policy for further information.
*as per delivery time stamp issued by the delivery partner in tracking information.

The seller has 48 hours to dispatch your item following your payment. If this time is exceeded, you will automatically be refunded. You do not need to do anything. FaceTill will take care of this.

You will be able to communicate with your seller and request that your order be cancelled following your purchase. However, it is up to the seller whether they accept your request to cancel the order or not.
Please note that if your order is not dispatched by the seller 48 hours following your payment, you will automatically receive a refund and your order will be cancelled. You do not need to do anything. FaceTill will take care of this.

Please click here to read more about FaceTill Awards.

Please click here to view our Refund and Return Policy.
Please note that if your order is not dispatched by the seller 48 hours following your payment, you will automatically receive a refund and your order will be cancelled. You do not need to do anything. FaceTill will take care of this.

Following a successful refund request, it will take our payment provider 24 hours to process your refund. With FaceTill you can rest assured that your refunds are quick, and it will take no longer than 24 hours for your money to be back in your bank account!