1. The Seller is obliged to deliver the products offered for sale on the website of the Service Provider towards every client in good condition and in order. The Seller shall have the ability to set an amount of product for sale. In this case the Seller is obliged to deliver the products bought while stocks last. Not delivering bought product shall result in the Seller losing the sale price as the Service Provider refunds the Client.

2. If the product did not substantially comply with the description provided by the Seller, or if the Item has been damaged during shipment, the Client has two (2) days, starting from the date of the delivery of the product, to inform the Service provider by clicking on the transaction window with the Seller (“Dispute Filing Period”). This will suspend the transaction and the Payment Processor will retain the purchase price. Once the transaction is suspended the process is as follows:
1.2.1. As a first step, Client and Seller have the right to resolve the situation themselves and inform the Service Provider about their joint decision. In this case, the Service Provider commits to follow such a decision and inform the Payment Processor about the destination of the retained purchase price.

1.2.2. If the Seller and Client do not reach an agreement directly, or they do not want to settle the situation directly, the either can escalate the issue to the Service Provider and provide the latter with evidence (e.g. photos, documentation, etc.) to support their position. After Service Provider has reviewed the situation and in case Service Provider considers that the product indeed does not substantially comply with the description provided by the Seller, Service Provider will cancel the transaction by informing the Payment Processor to reimburse the Client after said product has been shipped back to the Seller. The Client will be reimbursed of the total purchase price. The Service Provider does not provide return shipping services. The Client has to return the product to the Seller within the period stipulated by Service Provider, after the Seller provides a return address and pays for return shipping, unless otherwise agreed with the Seller. If the Client does not send the product back within the period stipulated by Service Provider, the Client may not be eligible to receive a refund.

3. If there are strong indications that the received item is a counterfeit, the Client may not be required by Service Provider to send back the item in order to get a refund, this is decided by Service Provider on a case-by-case basis, following information provided by the Client and the Seller and they commit to respect such decision by Service Provider.

4. If the Client did not receive an Item, the Buyer must inform Service Provider by reporting the problem by clicking the button that suspends the transaction within a period of two (2) days after the product is marked as “delivered”. If the product is lost during shipping, the Client will be reimbursed by the Payment Processor of the total purchase price.

5. If there is something wrong with the product or it was not received, but the Client does not contact Service Provider within two (2) days as stipulated in sections 6.2. or 6.3, or simply confirms on the Site that the received product was acceptable (during this 2-day term), the transaction is considered completed. In this case, the Client will not be entitled to any reimbursement from the Service Provider unless mandated by law.

6. In the case where the Item complies with the description provided by the Seller, the Client shall not be eligible to ask for reimbursement through Service Provider and Service Provider will complete the transaction. After the transaction is completed and the money on escrow at the Payment Processor is released to the Seller, the Client can try to negotiate directly with the Seller the return of the Item. The result of these negotiations have no effect on the Service Provider and the Seller is not entitled to represent the Service Provider or to make concessions in the name of the Service provider.

7. Returns under this policy shall be completed within 30 (thirty) days. If the Client does not return the product within 30 (thirty) days after the Dispute Filing Period ends the dispute shall be considered closed. If the Client is unable to return the product because the Seller did not provide a return address or pays for return shipping, the Service Provider shall reimburse the Client and at the same time will charge the Seller for all damages caused by this conduct.

8. The Seller understands that granting refunds based on this agreement is the sole power of the Service Provider and the Service Provider can decide to refund a purchase for any reason. The Seller is not entitled to any renumeration or damages if a product is refunded.

9. Repeated or a high number of refunds in which the Seller is involved can result in a lifetime ban from the website. In this case the Service Provider ceases any and all activities of the Seller on the website and settles all accounts of the Seller.

10. The Seller can use the API of the Service Provider to upload its products and to import products from Facebook Marketplace. In this case the Service Provider in not liable for any loss of data or error in transfer.

11. The Seller must make available its Privacy policy to the Service Provider and Clients.

12. The Seller may make available a policy regarding warranties, refunds, and/or deliveries. These policies constitute a binding contract between the Client and Seller, but they do not superceed these Terms.

13. Refunds and returns by the Seller may be governed by their own return and refund policies. Refunds may be granted after the Service Provider completes the transaction.

14. The Service Provider is not liable for damages arising from the Seller not delivering the product, delivering a product later than the agreed upon time of delivery, delivering a faulty or damaged product, delivering a different product or any damages caused by the product.